CooperConnect

CooperConnect_Q3 2017 Edition

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CooperConnect CooperVision Employee Magazine Q3 2017 Edition Teams Field Thousands of Calls, Emails and Webchats Every Day U.S. Customer Service team in Victor, New York t any time of the day or night, a CooperVision Customer Service team member is at work, somewhere in the world. As emails cascade through their inboxes, webchats float across their screens, and phone lines light up by the thousands, they respond to each with dedication and zeal, no matter the request or challenge. With billions of CooperVision products being prescribed and worn each year, what's asked of Customer Service can run the gamut, whether an eye care professional with a highly complex fitting question to a consumer requiring assistance with their lenses. In every instance, our teams know that timely, accurate, and genuine responses matter… what they say, type and share is helping improve the way people see each day. See for yourself how the U.S. Customer Service team is partnering with customers to help change lives – or, as some would say, enabling miracles – by turning to page 3. A Customer Service Showcases What It Means to be a Partner

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